THE PRODUCTS

We do! You can find them in Beef

Yup! You can find in-store gift cards for sale Jackets, Bodywarmers & Fleeces

We do not, but if you’re in the Denver area, please swing by one of our shops to try our coffee.

Here at Novo, we are primarily a single-origin coffee company, and we purchase our green coffee seasonally. Just like most other fruits, coffee has two distinct growing seasons, one for the northern hemisphere and one for the southern. If there is a coffee you’ve had in the past and you can’t find it, there’s a good chance it’s currently out of season. Shoot us an email at [email protected], and we can get you more information and give you some recommendations.

FULFILLMENT & SHIPPING

You can! Just shoot us an email at [email protected]

Absolutely, please just leave us a note during checkout.

Orders typically ship out the next business day.

We ship via USPS and UPS. Cost of shipping is dependent on which provider you select, the package weight, the speed of shipment, and the distance to travel.

Yes, we offer free shipping for orders that are $50 or more.

We do! If you’re picking up at our roastery, local pickup is available next business day. If you’d like to pick up from one of our local shops, please refer to your order confirmation email as to when it will be available for pickup.

Email [email protected] and we’ll send you a separate invoice for shipping unless you qualify for free shipping. Once that has been paid, we will ship out your order.

We currently do not ship internationally through our online shop. Email [email protected], and we can create a manual order to an international address.

PAYMENT

Sales tax is charged on all non-coffee products.

We accept Visa, MasterCard, Maestro, American Express, JCB, Discover, Diners Club, Union Pay, Google Pay, and Apple Pay.

RETURN POLICY

Coffee is a perishable item and roasted to order, so unfortunately we are not able to accept returns on any of our coffees. However, if you are dissatisfied with your order, have questions on how to brew our coffee, or have concerns about the quality, please reach out via email at [email protected].

If you did not receive your order, please reach out to us at [email protected]. Please provide us with your order number, and we’ll resolve the issue as quickly as possible.

If we goofed up your order, please know that we are very sorry. It’s all human beings here at Novo, and we do sometimes make mistakes. Please reach out to us at [email protected] as soon as possible, and we’ll do our best to make it right.

If your order arrived damaged, email us at [email protected] with a couple of photos of the damaged box and product, and we’ll try to make it right.